Remote Support Instructions

1. Click the link to join a remote support session via ISL Online.
2. Enter the 8-digit session code we provide you over the phone.
3. Click “Join” to start the process.
4. A download will begin automatically.
   • Your internet browser should highlight the download (usually at the bottom or top of the window).
   • If you don’t see it, check your Downloads folder in Windows Explorer once the download has finished.
5. Run the downloaded file.
   • Double-click the file to start the remote support application.
6. When prompted, allow the programme to make changes.
   • You may see a message asking if you want to allow this programme to make changes to your computer.
   • Click “Yes” or “Allow” to continue.

If you have any trouble, just let us know and we’ll guide you through the process.